Return Policy

General Merchandise Return Policy:

• A register receipt or online packing list/receipt is required for all returns or exchanges.
• Apparel must be unworn, unwashed, in new condition and must have tags.
• Merchandise must be in new condition and in original packaging.
• Computer hardware cannot be returned if it has been opened. Defective computer hardware is covered by a manufacturer's warranty.
• Defective merchandise returned in its original packaging will be exchanged for the exact merchandise only. If we no longer carry the merchandise, a store credit will be issued.

Textbook/ Course Materials Return Policy:

• Textbook/course materials are subject to return deadlines set by the institution. Please check with the bookstore for exact dates.
• A register receipt or online packing list/receipt is required for all returns or exchanges.
• Drop slips are required for 100% refunds. A $25.00 restocking fee will be charged per textbook/course materials if a course is not dropped.
• Textbooks/course materials must be in the same condition as when purchased for a full refund.
• New textbooks (not originally shrink wrapped) with highlighting, writing, or bent pages will be discounted by 25%
• Shrink wrapped books must still be in wrapping and access codes must not be scratched or exposed.
• Textbooks/course materials marked “NO RETURNS” are not refundable.

Digital eBook Return Policy:

• Digital eBook titles are NON-REFUNDABLE once accessed/activated through the website.
• Refunds of digital eBooks that have NOT been accessed/activated are allowed within 14 days of purchase but before the final deadline set by the institution. Please check with the bookstore for exact dates
• A register receipt or online packing list/receipt is required for all returns or exchanges.
• Drop slips are required for 100% refunds. A $25.00 restocking fee will be charged per textbook/course materials if a course is not dropped.

Refunds are returned in the original method of payment only. Purchases made by personal check-allow 7 days before cash refund is given.